Real Agent public policy
Compliance Centre
Clear information about the rules, privacy, payments, verification and safeguards behind Real Agent.
Policies you can actually read
Property transactions involve money, identity checks, documents and personal information. We explain those parts openly so you know what Real Agent does, what we ask from you and where our responsibilities stop.
Terms of UseThe ground rules for using Real Agent.Privacy PolicyWhat information we collect, why we need it and how we handle it.Cookie PolicyNecessary cookies and your choices for optional cookies.AML, KYC & Identity ChecksWhy we may need to know who is behind a transaction.Listing & Verification PolicyWhat listing, screening and verification do—and do not—mean.Payments, Fees & RefundsHow platform fees are quoted, paid and reviewed for refunds.Inspection PolicyScheduling, access, changes and conduct during inspections.Freelance Agent & Referral PolicyAgent codes, attribution and commission rules.Acceptable Use & Anti-FraudBehaviour we will not allow on the platform.Complaints & DisputesHow to raise a concern and how we will handle it.