Privacy Policy

The information we collect

Depending on what you do on Real Agent, we may collect your name, email address, phone number, account details, property information, messages, inspection requests, payment references, referral details, transaction records and documents you choose or are required to provide.

Why we use it

We use information to operate the marketplace, review listings, prevent fraud, arrange inspections, process or reconcile payments, communicate with you, investigate complaints, meet legal obligations and keep an audit trail of important decisions.

Public and private information

Information intended for a public listing may be shown publicly after moderation. Exact addresses, direct contact details, identity documents, title documents and transaction records are treated as protected information unless there is a valid reason and permission to release them.

Service providers

We may use carefully selected providers for hosting, email, security, payments, identity or financial-data services. They receive only the information needed for the service they perform.

How long we keep information

We keep information for as long as it is reasonably needed for the purpose it was collected, for transaction records, dispute handling, fraud prevention, legal obligations and legitimate business records.

Your choices

You may ask us to correct inaccurate personal information, explain how it is being used, or consider a request to delete or restrict information where the law allows.

Contact us

For a privacy question, write to reachus@therealoption.com.