Listing, Screening & Verification Policy
How a property moves from submission to review, and what Real Agent's screening and verification labels actually mean.
Listings start with structured information
Owners and authorised parties submit property information using a shared classification structure. We separate property class, type, subtype, principal use, building completion status, transaction arrangement, current occupancy where relevant, location and physical details. The same structure powers marketplace search so important information captured during listing can also be used to find the property.
Building completion status is binary
Real Agent uses only two completion states: Ready for Occupancy and Under Construction. We do not treat foundation, roofing, finishing or other construction stages as separate completion classifications.
For under-construction property, the listing may need an expected availability date, whether advance reservation is allowed, payment terms, occupancy or handover terms and material disclosure conditions. Those details are there to help users distinguish a completed property from a space being secured before completion.
What automated screening looks for
Property imagery and listing content may be checked for prohibited or inappropriate material, AI-generated property imagery, material AI enhancement, misleading visuals, image quality and other integrity concerns. Automated screening is not treated as infallible and does not decide publication by itself.
Fail-closed means uncertainty goes to a person
Automatic eligibility requires complete passing evidence for every required screening check on every submitted property image. A flag, failure, ambiguity, unavailable check, missing result, duplicate or contradictory evidence, invalid result or other malformed screening evidence sends the listing to human review instead of allowing it to pass automatically.
If automated screening is unavailable or no screening provider is configured, Real Agent does not guess. The listing is routed to human review.
Passing screening is not publication
A listing that passes all required automated checks can move to an approved reviewable state, but it is still not public. Publication remains a separate Real Agent decision. This separation is deliberate: screening answers whether the automated evidence is clear enough to continue, not whether the property should be published.
Payment is not approval
A listing fee covers the applicable listing service. Payment does not mean Real Agent has verified ownership, title, planning status, structural condition, price, boundaries, vacancy or freedom from disputes. It also does not guarantee publication.
What “verified” means
When Real Agent displays a verification status, read it together with the available verification detail. Verification is limited to the evidence and checks actually completed. A document can appear genuine and still be subject to a later dispute or fact that was not reasonably discoverable at the time.
Why we may ask for changes
We may ask for clearer images, supporting documents, corrected classification, more precise location information, under-construction disclosures or other evidence. We may reject, suspend or remove a listing where information cannot be supported, appears misleading, creates safety concerns, breaches policy or becomes the subject of a credible dispute.
Your own due diligence still matters
Before committing significant money, obtain the legal, survey, valuation, planning, technical and other professional checks that are appropriate for the property and transaction.