Property Viewing Policy
How viewings, site visits, customer confirmations and concerns are handled through Real Agent.
Viewing before a transaction
Prospective buyers or renters should view a property before deciding whether to proceed where a viewing is reasonably available. Viewing times depend on property-side access, safety and any applicable marketplace or transaction conditions.
Ready for Occupancy and Under Construction are different
A property marked Ready for Occupancy should be assessed as a completed space available for its stated transaction subject to the listing terms. A property marked Under Construction is not yet ready for occupation. Access may be limited for safety, and the visit may be to the project site or available portion rather than a finished unit.
For an under-construction listing, review the stated expected availability, advance-reservation position, payment terms, handover or occupancy terms and construction disclosures. A site visit does not convert an expected completion date into a guarantee.
What Real Agent records
Real Agent may record that an authenticated prospective customer completed a scheduled viewing or site visit and may ask whether the property was at the stated location, substantially corresponded with the listing, or raised a material discrepancy, fraud concern or safety concern.
What a viewing does not mean
A completed viewing is not a professional assessment or certification. It does not establish legal title, structural condition, valuation, survey boundaries, planning compliance or final construction completion.
Concerns and discrepancies
If a viewer reports that the location, building status, imagery, availability or other important information does not match the listing, Real Agent may review the listing, request clarification or supporting evidence, restrict or suspend it, or require further verification.
Safe conduct
Visitors and property representatives should follow reasonable access and security arrangements, avoid unnecessary disclosure of personal information, and report threatening, deceptive, unsafe or improper conduct through Real Agent.
Specialist checks remain separate
Where legal, surveying, valuation, engineering or other professional checks are appropriate, the relevant party should engage a suitably qualified independent professional. Real Agent does not treat ordinary property viewing as a substitute for those services.