Payments, Fees & Refunds Policy

Know the fee before you pay

Applicable fees should be shown or quoted before payment. A fee may relate to listing, inspection, transaction support or another clearly stated service. Keep your payment reference and receipt.

Payment confirmation

We treat a payment as complete only after server-side confirmation from the applicable payment provider or another authorised reconciliation process. A screenshot of a transfer or payment page is not, by itself, final confirmation.

Listing fees

A paid listing can still require corrections or be refused where it does not satisfy Real Agent's publication, safety, authenticity or legal requirements. Where a refund is available will depend on the fee type, work already performed, provider charges and the circumstances of the request.

Refund requests

You can ask us to review a payment for refund. We may need the payment reference, reason and supporting information. Approval does not mean money arrives instantly; bank and payment-provider processing times can apply.

Chargebacks and duplicate recovery

Please contact us promptly if you believe a payment is duplicated or incorrect. Attempting to recover the same payment through multiple channels after a valid refund has been made may delay resolution and can lead to account restrictions.